Outage in Kloudless

G Suite (Admin) Activity Monitoring encountered intermittent errors accessing the Google API

Resolved Minor

August 11, 2020 - Started over 3 years ago - Lasted over 1 year
Official incident page

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Outage Details

The Google Discovery API unexpectedly began returning malformed identifiers in a portion of API responses causing Google's SDKs to reject the data received. The impacted URL, https://www.googleapis.com/discovery/v1/apis/admin/reports_v1/rest, caused Google's SDK to cache an incorrect schema, requiring the cache to be cleared manually for the impacted workers (a minority of our cluster). This issue only impacted retrieving changes and publishing webhooks for Admin Google Drive accounts that monitored org-wide activity. This issue is now resolved and has been escalated to the G Suite team to note the concern with errors of this nature.

Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 08/11/2020 10:46AM

The Google Discovery API unexpectedly began returning malformed identifiers in a portion of API responses causing Google's SDKs to reject the data received. The impacted URL, https://www.googleapis.com/discovery/v1/apis/admin/reports_v1/rest, caused Google's SDK to cache an incorrect schema, requiring the cache to be cleared manually for the impacted workers (a minority of our cluster).

This issue only impacted retrieving changes and publishing webhooks for Admin Google Drive accounts that monitored org-wide activity. This issue is now resolved and has been escalated to the G Suite team to note the concern with errors of this nature.

Latest Kloudless outages

Slowdown in activity monitoring and background tasks such as file copies - about 3 years ago

Google Drive Activity API v1 shut down - over 3 years ago

Some Office 365 accounts may be required to re-authenticate due to a recent incident in Office 365 - over 3 years ago

Intermittent API request failures for some requests - over 3 years ago

Google Calendar API rate-limiting most requests - almost 4 years ago

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