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The issue has been resolved. The agents are receiving the chats and are able to respond on the agent desktop and the supervisors are able to monitor the conversations.
We are still investigating and trying to remediate the issue as soon as we can. We should be able to provide an update in the next half an hour.
It is taking longer than usual for us to isolate the issue. We would like to reassure you that the best technical personnel are working on expediting the resolution.
We are still continuing to investigate this issue. Please be assured that we are doing our best to isolate and remediate the issue ASAP.
We are continuing to investigate this issue. We are doing our best to expedite the resolution.
We are continuing to investigate this issue. Please be assured that the best technical team is working on this.
We are continuing to investigate this issue.
We are currently investigating this issue.
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