Outage in Kore.ai
Intermittent delays in delivering responses in digital channel (only for automation bots) in the SmartAssist application (US region)
Resolved Major
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Outage Details
Components affected
Kore.ai Bot UptimeLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
This has been observed for the customers who are using the automation through SmartAssist. It is not impacting other standalone chatbots or agent interactions.
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