Outage in Laserfiche

We have received reports that errors have been detected in some repositories and are working to rectify the issue.

Resolved Major
September 14, 2023 - Started 8 months ago - Lasted about 8 hours
Official incident page

Need to monitor Laserfiche outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Laserfiche, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/14/2023 10:17PM

The affected customers have been contacted and further information will be communicated with them via a separate channel. All other repositories were unaffected.

IDENTIFIED 8 months ago - at 09/14/2023 06:27PM

We have completed performing mitigations of the root cause and data consistency checks to determine the scope of the impact. We have determined a small number of repositories in the U.S. datacenter have data inconsistencies stemming from this incident and will require a data recovery procedure. We are reaching out to affected customers while we temporarily take these repositories offline to perform the recovery procedure. Other repositories remain unaffected and are not at risk.

IDENTIFIED 8 months ago - at 09/14/2023 03:34PM

A root cause has been identified and we are working towards recovery and will post updates.
Please note that some repositories will become unavailable as we work to resolve the issue for the affected repositories.

INVESTIGATING 8 months ago - at 09/14/2023 02:59PM

We are currently investigating this issue.

Never miss when a third-party service is down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3170 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime