Outage in Lattice

Lattice Service Disruption

Resolved Major

February 02, 2023 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a service disruption in the Lattice application. Our team is actively working to identify the underlying root cause and implement a solution. Due to this ongoing site incident, users may be unable to chat into our Customer Care team. Please reach out to customercare@lattice.com for assistance.

Components affected

Lattice Application

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/02/2023 08:16PM

This incident has been resolved. Engineers have confirmed that Lattice site functionality remains stable.

MONITORING about 3 years ago - at 02/02/2023 07:59PM

A fix has been deployed and access to Lattice has returned to normal. We will continue monitoring for the time being.

IDENTIFIED about 3 years ago - at 02/02/2023 07:45PM

Our team is continuing to work on implementing a solution. The Lattice application has been placed in Maintenance Mode for some users while we work on a permanent fix.

INVESTIGATING about 3 years ago - at 02/02/2023 07:07PM

We are currently experiencing a service disruption in the Lattice application.

Our team is actively working to identify the underlying root cause and implement a solution.

Due to this ongoing site incident, users may be unable to chat into our Customer Care team. Please reach out to customercare@lattice.com for assistance.

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