Outage in Lightspeed Systems

Increase in Alert Volume

Resolved Minor
April 10, 2024 - Started 21 days ago - Lasted 2 days
Official incident page

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Outage Details

The monitoring mechanisms that we have in place for Lightspeed Alert have revealed an increase in alert volume within our system, which may impact human review response times. Ensuring student safety by reviewing alerts promptly is our top priority. Our team is actively working through the increased alert volume. We appreciate your patience and understanding as we work to resolve this volume increase. Rest assured that your district user interface will still receive all alerts as soon as identified. Should you have any concerns or require immediate assistance, please do not hesitate to contact us. We are here to help and will keep you updated on our progress.
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 04/12/2024 11:16PM

This incident has been resolved.

INVESTIGATING 21 days ago - at 04/10/2024 05:50PM

The monitoring mechanisms that we have in place for Lightspeed Alert have revealed an increase in alert volume within our system, which may impact human review response times. Ensuring student safety by reviewing alerts promptly is our top priority. Our team is actively working through the increased alert volume. We appreciate your patience and understanding as we work to resolve this volume increase. Rest assured that your district user interface will still receive all alerts as soon as identified. Should you have any concerns or require immediate assistance, please do not hesitate to contact us. We are here to help and will keep you updated on our progress.

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