Outage in Lightspeed Systems

[INCIDENT #12344]**[Lightspeed MDM]** [Device enrolments not working]

Resolved Major
April 16, 2024 - Started 16 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices. Our engineering team are working to resolve the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/16/2024 10:45AM

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational.

As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future.

Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

MONITORING 16 days ago - at 04/16/2024 10:25AM

Our engineering team have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED 16 days ago - at 04/16/2024 10:09AM

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly.

Thank you for your patience and understanding.

INVESTIGATING 16 days ago - at 04/16/2024 08:26AM

We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices.

Our engineering team are working to resolve the issue and will provide another update shortly.

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