Outage in Liquid Web

Cloud Block Storage and Server Image issues

Resolved Minor
October 12, 2023 - Started 7 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Our teams have identified issues with our Cloud Block Storage and Server Image templates. Our engineering team is currently engaged and investigating the issue at this time. We will provide updates as more information becomes available.
Components affected
Liquid Web Object Storage Liquid Web Cloud VPS Hosting
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/12/2023 06:07PM

This incident has been resolved.

INVESTIGATING 7 months ago - at 10/12/2023 11:11AM

At this time our Engineering team is still investigating the issue causing disruptions to the following services:

Server creates
Reboots and Startups
Reimages
Resizes
Restores from Cloud Backups
CBS Attaching and Detaching

We are diligently working to restore these back to full functionality and will provide more information as soon as it is available. Thank you for your patience while we continue to investigate this.

INVESTIGATING 7 months ago - at 10/12/2023 10:01AM

Our engineering team has indicated this has the potential to impact the following services:

Server creates
Reboots and Startups
Reimages
Resizes
Restores from Cloud Backups
CBS Attaching and Detaching

We are continuing to investigate the source of the issues at this time and providing further updates as more information is available. Thank you for your patience while we investigate this matter.

INVESTIGATING 7 months ago - at 10/12/2023 08:54AM

Our teams have identified issues with our Cloud Block Storage and Server Image templates. Our engineering team is currently engaged and investigating the issue at this time. We will provide updates as more information becomes available.

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