Outage in LiveChat

Issue with agent application

Resolved Minor
November 17, 2022 - Started over 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

New messages in archives may not be visible in archives right away, we are investigating the issue
Components affected
LiveChat API LiveChat Agent apps
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/17/2022 06:11PM

This incident has been resolved.

MONITORING over 2 years ago - at 11/17/2022 12:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 11/17/2022 12:06PM

We are working on resolving the issue

INVESTIGATING over 2 years ago - at 11/17/2022 11:54AM

New messages in archives may not be visible in archives right away, we are investigating the issue

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