Outage in Livestorm
Media files are not being displayed in the room
Resolved Major
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Outage Details
Our team has been alerted of an ongoing issue regarding certain videos and replays that are not being played in the room along with a media error.
We are actively investigating this and would keep you updated accordingly. We apologise for the inconvenience caused to this end.
Components affected
Livestorm appLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 07/06/2023 11:02AM
We can confirm that the issue has been resolved and users are no longer facing further issues to this end.
Thank you for your patience and apologies for any inconvenience caused to this end.
MONITORING
almost 2 years ago - at 07/06/2023 10:55AM
The fix for this issue has now been deployed and users should no longer have any further accessibility concerns to this end. The video files should now be displayed as expected.
We are actively monitoring the platform to ensure no further impact is noticed.
IDENTIFIED
almost 2 years ago - at 07/06/2023 10:38AM
The issue has been identified as being related to a recent change concerning our retrieval process for media files. Our team is actively working on rolling out a fix to this end.
Thank you for your understanding.
INVESTIGATING
almost 2 years ago - at 07/06/2023 09:47AM
Our team has been alerted of an ongoing issue regarding certain videos and replays that are not being played in the room along with a media error.
We are actively investigating this and would keep you updated accordingly. We apologise for the inconvenience caused to this end.
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