Issues Accessing Course Catalog and Dashboard

We would like to inform you that the inability to access both the Course Catalog and Training Dashboard for some customers was caused by the Microsoft Azure incident in the North Central US region. As of now, the issue has been mitigated, and users should now be able to load pages with web parts.

If you still observe any issues with accessing SharePoint pages with LMS365 web parts, do not hesitate to contact us.

Here is the information provided by Microsoft regarding the incident:

Summary of Impact: Between 18:00 UTC on 06 Dec 2023 and 00:30 UTC on 07 Dec 2023, you were identified as a customer using Azure Front Door or Azure Content Delivery Network (CDN) in North Central US who may have received intermittent 5xx errors when trying to access resources in this region.

Preliminary Root Cause: We identified an unhealthy POP (point-of-presence) in Chicago that caused the above errors.

Mitigation: We removed the unhealthy POP location and the service returned to a healthy state. We monitored the failure rates and based on the telemetry, we conclude that service functionality has been restored and the issue is now mitigated.

Next steps: We will continue to investigate to establish the full root cause and prevent future occurrences. We also will continue to monitor the telemetry for an extended period while we investigate.

We are currently experiencing service issues when trying to access both the Course Catalog and Training Dashboard. We apologize for any inconveniences this may cause, and we are actively investigating this issue in order to have it resolved in the shortest amount of time as possible. This status post will be updated as any changes are made in the resolution of this matter.