Outage in LMS365

Issue with learning module items

Resolved Minor
December 14, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with the display of items within learning modules in course player across all regions. Our team has identified the root cause and is actively working to resolve this issue. We are committed to providing timely updates as we progress towards resolution. Rest assured, we are prioritizing this incident to minimize disruptions. We sincerely apologize for any inconvenience this may cause. Please stay tuned for further updates. Thank you for your understanding and patience.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/14/2023 10:25AM

After performing additional checks and receiving confirmation from customers, we would like to inform you that the issue is resolved now.

Thank you for your patience and please let us know if you see any further issues.

MONITORING 5 months ago - at 12/14/2023 09:03AM

We have successfully implemented the fix, and learning module items that were shown as "unavailable" should now be displaying correctly. Upon investigation, we discovered that only a specific number of tenants were affected by the issue.

Currently, we are closely monitoring the results of the fix. If you happen to encounter any lingering issues, please do not hesitate to contact us.

Thank you for your patience and understanding throughout this process.

IDENTIFIED 5 months ago - at 12/14/2023 08:33AM

We are currently experiencing issues with the display of items within learning modules in course player across all regions. Our team has identified the root cause and is actively working to resolve this issue.

We are committed to providing timely updates as we progress towards resolution.

Rest assured, we are prioritizing this incident to minimize disruptions.

We sincerely apologize for any inconvenience this may cause. Please stay tuned for further updates. Thank you for your understanding and patience.

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