Number of Incidents
0 outages
Since last incident
34 days
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Minor · started 5 months ago
Issue with accessing LMS365 Help Center
Zendesk recently learned of a vulnerability associated with Zendesk’s Microsoft sign-in feature that, if exploited, could potentially allow an attacker to sign in as a Zendesk agent. As a results Zendesk has developed a fix for this vulnerability which has been deployed on 18 May 2023 at 16:00 UTC. This fix will prevent end users from signing in with the Microsoft Sign-in option. In case you use Microsoft option to sign in to the Zendesk account, please refer to this article which can help you resolve the issue: https://helpcenter.elearningforce.com/hc/en-us/articles/11044460904605
Major · about 1 month ago · lasted about 19 hours
LMS365 is unavailable in the Australia East region
We are currently aware of an issue with accessing the LMS365 in Australia East Region. The root cause is a problem with the cooling units in the datacenter. As per Microsoft: Storage and Compute - Australia East - Applying Mitigation Impact Statement: Starting at approximately 08:30 UTC on 30 August 2023, a utility power surge in the Australia East region tripped a subset of the cooling units offline in one of the Availability Zones. While working to restore the cooling units, temperatures in the datacenter increased so we have proactively powered down a small subset of selected compute and storage scale units to avoid damage to hardware and reduce cooling system load. All impacted storage and compute scale units are in the same datacenter, within one of the region’s three Availability Zones (AZs). Multiple downstream services have been identified as impacted. Current Status: We do not have an exact ETA at this time, but temperature in the impacted datacenter have been stabilize...
Major · about 1 month ago · lasted about 20 hours
We are currently aware of an application failures in multiple regions. We are working to understand the cause of this and will keep you updated as we find out more.
Major · about 1 month ago · lasted about 3 hours
LMS365 Compliance Service is not available for all regions
We would like to inform you that the LMS365 Compliance Service is currently not available for all regions. We are working on a fix as the root cause of the issue has already been identified.
Major · 4 months ago · lasted about 2 hours
Course Catalog and Course creation fails. Slow performance.
We acknowledge that there is an issue affecting customers in the NE region, where they are experiencing slow performance and are unable to create Course Catalogs and Courses. Rest assured, we are actively working on resolving the issue. We appreciate your understanding and will keep you updated on our progress.
Minor · 4 months ago · lasted about 3 hours
Degraded Performance- Slow Course Enrollments
We are experiencing an issue with course enrollments being slower than usual. We have identified the root cause of this issue and are working on a fix at this moment. We apologize for any inconvenience this may cause. Thank you for your patience.
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