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Outage in LMS365

Intermittent "Your session has expired" message when opening the Course Catalog webpart

Resolved Minor
February 23, 2026 - Started about 2 months ago - Lasted 14 days
Official incident page

Incident Report

We are investigating an issue where some users see a "Your session has expired" message immediately after opening the Course Catalog webpart, even on first load or after refreshing the page. We will provide an update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/09/2026 01:18PM

The issue has been addressed and the service is operating normally.

Following the deployment of the fix, we have verified that the platform is functioning as expected.

If you experience any unexpected behavior, please reach out to our Support team by submitting a ticket:
https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Thank you for your patience while we worked to resolve this matter.

MONITORING about 1 month ago - at 02/26/2026 02:17PM

We’ve deployed a fix after identifying the root cause. We are monitoring results closely to ensure the service remains stable and the issue is fully resolved.

If you continue to experience the problem, please contact our Support team by submitting a ticket: https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

INVESTIGATING about 2 months ago - at 02/23/2026 11:26AM

We are investigating an issue where some users see a "Your session has expired" message immediately after opening the Course Catalog webpart, even on first load or after refreshing the page.

We will provide an update as soon as we have more information.

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