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Outage in LMS365

Courses Reporting Successful Completion but Remaining In-Progress

Resolved Minor
September 04, 2026 - Started 22 days ago - Lasted 10 days
Official incident page

Incident Report

We are currently experiencing an issue with course completions, mostly regarding courses with SCORM packages, where the package/course will be completed, but the course will remain as In-Progress with a 100% completion percentage. The issue has been identified and a hotfix will be released.
Components affected
LMS365 North Europe LMS365 United States LMS365 Japan LMS365 Australia LMS365 Canada LMS365 United Kingdom LMS365 Germany LMS365 Government Cloud LMS365 for Microsoft Teams

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 09/14/2026 09:46PM

A fix has been successfully deployed to address the issue affecting SCORM course completions.

Following the deployment, SCORM completion behavior has been restored to its expected state, and courses should now correctly reflect the learner’s completion status instead of remaining In Progress after successful completion.

The issue is considered resolved, and SCORM course completion should now function as expected across the affected environments.

IDENTIFIED 22 days ago - at 09/04/2026 03:49PM

We are currently experiencing an issue with course completions, mostly regarding courses with SCORM packages, where the package/course will be completed, but the course will remain as In-Progress with a 100% completion percentage. The issue has been identified and a hotfix will be released.

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