Service degradation – Microsoft 365 (Exchange Online) impacting Learn365 features

Microsoft is investigating a widespread service degradation affecting multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, and SharePoint Online. Since approximately **16:00 UTC on November 12**, Learn365 features that depend on these services are impacted in several regions.

You can follow Microsoft’s service status here: https://status.cloud.microsoft/

**Current impact**

- **Delayed email notifications:** Learn365 email notifications (for example, enrollment, completion, and certificate emails) are being sent more slowly than usual and may arrive with significant delays. Emails are queued and will be delivered as Microsoft's services recover. A small number of notifications that could not be delivered are being retained and will be re-sent once the service is stable.
- **Session calendar invites and Teams meetings:** Creating or updating Outlook calendar invitations and Teams meetings for instructor-led sessions may fail or be delayed. Changes will be synchronized once Microsoft's services recover.
- **Profile photos:** User profile pictures in Learn365 (including the dashboard, web parts, and the Teams app) may load slowly or not appear.
- **SharePoint-based content:** We are not currently seeing material impact. Access to documents and content stored in SharePoint may still be intermittently slow while Microsoft's incident is ongoing.

Core learning functionality (accessing courses, completing training, and recording progress) is **not affected**.

Our team is monitoring the situation closely and will provide updates as Microsoft's services recover. No action is required from you at this time.

If you experience critical issues, please contact our Support Team.

Microsoft is investigating a widespread service degradation affecting multiple Microsoft 365 services, including Exchange Online, Microsoft Teams and SharePoint Online. Since approximately 16:00 UTC on November 12, Learn365 features that depend on these services are impacted in several regions.

**Current impact:**

- **Delayed email notifications:** Learn365 email notifications (for example enrollment, completion and certificate emails) are being sent more slowly than usual and may arrive with significant delays. Emails are queued and will be delivered as Microsoft's services recover. A small number of notifications that could not be delivered are being retained and will be re-sent once the service is stable.
- **Session calendar invites and Teams meetings:** Creating or updating Outlook calendar invitations and Teams meetings for instructor-led sessions may fail or be delayed. Changes will be synchronized once Microsoft's services recover.
- **Profile photos:** User profile pictures in Learn365, including the dashboard, web parts and the Teams app, may load slowly or not appear.
- **SharePoint-based content:** We are not currently seeing material impact. Access to documents and content stored in SharePoint may still be intermittently slow while Microsoft's incident is ongoing.

Core learning functionality, such as accessing courses, completing training and recording progress, is not affected.

Our team is monitoring the situation closely and will provide updates as Microsoft's services recover. No action is required from you at this time.

If you experience critical issues, please contact our Support Team.