Outage in LMS365
Issues with clearing, editing learner progress and forcing retakes in Learn365
Resolved MinorIncident Report
We are currently experiencing an issue affecting learner progress management actions in Learn365.
Some customers may be unable to clear learner progress, edit learner progress, or force a retake. These actions may keep loading without completing or return an error.
Our engineering team has identified the issue as related to a recent migration and is actively working on a fix. We expect the fix to be available soon.
We will provide further updates as soon as more information is available.
Components affected
LMS365 North Europe LMS365 United States LMS365 Japan LMS365 Australia LMS365 Canada LMS365 United Kingdom LMS365 GermanyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 06/05/2026 03:11PM
The fix has been deployed, and the affected functionality should now be working as expected.
If you experience any unexpected behavior, please reach out to our Support team by submitting a ticket:
https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support
IDENTIFIED
about 19 hours ago - at 06/05/2026 02:19PM
We are currently experiencing an issue affecting learner progress management actions in Learn365.
Some customers may be unable to clear learner progress, edit learner progress, or force a retake. These actions may keep loading without completing or return an error.
Our engineering team has identified the issue as related to a recent migration and is actively working on a fix. We expect the fix to be available soon.
We will provide further updates as soon as more information is available.
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