Outage in LMS365
Course pages and flyouts may fail to load for customers without the Skills service
Resolved MinorIncident Report
We have identified the cause of an issue where course pages and course flyouts may fail to load in the new UI for customers whose subscription plan does not include the Skills service.
Our team is currently working on a fix. In the meantime, the old UI is not affected and can be used as a temporary workaround.
We will provide an update as soon as the fix is available.
Components affected
LMS365 North Europe LMS365 United States LMS365 Japan LMS365 Australia LMS365 Canada LMS365 United Kingdom LMS365 Germany LMS365 for Microsoft TeamsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/13/2026 01:23PM
This incident has been resolved.
IDENTIFIED
2 days ago - at 05/13/2026 01:21PM
The fix has been deployed to production, and the issue should now be resolved.
If you still experience any problems, please try clearing your browser cache and cookies or opening the page in an incognito/private browser window.
If you have any further questions or continue to experience issues, please contact our Support team.
IDENTIFIED
2 days ago - at 05/13/2026 11:04AM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 05/13/2026 11:02AM
We have identified the cause of an issue where course pages and course flyouts may fail to load in the new UI for customers whose subscription plan does not include the Skills service.
Our team is currently working on a fix. In the meantime, the old UI is not affected and can be used as a temporary workaround.
We will provide an update as soon as the fix is available.
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