Is Localize Down?

Minor · 10 months ago · lasted about 3 hours

Machine translations are delayed when using the autoApprove feature

This incident only affects customers who use the auto-approve option when initializing Localize on their website. While newly found phrases are still being automatically moved to the Published bin, machine translations are not immediately being generated. Machine translations can still be manually ordered, or they will be auto-generated within 48 hours, they just won't be generated immediately. Our development team is actively looking into the cause of this issue.

Minor · almost 3 years ago · lasted over 1 year

Increased error rates affecting the Localize Javascript SDK

Between 7:04 AM ET and 7:49 AM ET (11:04-11:49 UTC) on August 16, Localize's infrastructure monitoring system notified our team of increased error rates affecting a group of servers responsible for (1) processing phrases ingested by the Localize Javascript SDK and (2) delivering translation dictionary files requested by the Localize Javascript SDK. During this 45 minute time period, the Localize Javascript SDK experienced an interruption of phrase ingestion and translation delivery that affected 8% of customers. We have taken steps to identify and rectify the underlying issue. If you have any questions or concerns, please contact your account manager or email support@localizejs.com.

Minor · over 4 years ago · lasted about 3 years

Partial Connectivity & Networking Disruption (Worker Service)

We are investigating a networking and connectivity problem causing increased latency and connectivity issues between a subset of our servers and other key infrastructure components. Currently this is affecting a small subset of servers which are responsible for performing background tasks affecting certain services noted below. Service status: Phrase Ingestion -- Degraded Performance. Our "overflow" system which is part of a redundancy system relating to phrase ingestion is experiencing an outage, however, the primary system responsible for phrase ingestion remains unaffected. The overflow system affected by this incident is not expected to affect Phrase Ingestion. In the unlikely event that this changes, the status of the Phrase Ingestion component will be updated. Translation ordering -- partial outage. Orders placed on the dashboard will not be immediately sent to the third-party translation provider. You may safely place new orders, and existing orders are unaffected. Newly p...

Minor · almost 5 years ago · lasted almost 4 years

Service availability currently being monitored

We are monitoring service availability in response to an issue reported by an underlying provider (https://status.npmjs.org/). Localize services are currently not affected and remain available at the present time. We will update this incident if errors are observed, and will resolve the incident when the underlying provider reports that the issue is resolved.

Minor · about 5 years ago · lasted almost 4 years

Help Center Down

We experienced 36 minutes of downtime on our help center at help.localizejs.com. This issue is now resolved and the help center is active. This issue was due to a provider outage. You can read more about the provider outage on the readme.io statuspage: http://status.readme.io/ Feel free to email support@localizejs.com with any questions.

Minor · about 5 years ago · lasted almost 4 years

Application Server Disruption

11:29 AM PDT: We are investigating reports of elevated error rates within the Localize platform. 11:35 AM PDT: The reports have been confirmed, and the issue has been resolved. ____ 1:51 PM PDT: Between 7:00 AM PDT and 7:15 AM PDT, customers began experienced errors that interrupted the availability of the Localize platform. After the issue began, customers may have continued to experience issues until 11:35 AM PDT. The issue has been resolved and the service is operating normally.