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Localize Latest Incidents
Resolved Increased error rates affecting the Localize Javascript SDK
Between 7:04 AM ET and 7:49 AM ET (11:04-11:49 UTC) on August 16, Localize's infrastructure monitoring system notified our team of increased error rates affecting a group of servers responsible for (1) processing phrases ingested by the Localize Javascript SDK and (2) delivering translation dictionary files requested by the Localize Javascript SDK. During this 45 minute time period, the Localize Javascript SDK experienced an interruption of phrase ingestion and translation delivery that affected 8% of customers. We have taken steps to identify and rectify the underlying issue. If you have any questions or concerns, please contact your account manager or email [email protected]
Resolved Partial Connectivity & Networking Disruption (Worker Service)
We are investigating a networking and connectivity problem causing increased latency and connectivity issues between a subset of our servers and other key infrastructure components. Currently this is affecting a small subset of servers which are responsible for performing background tasks affecting certain services noted below. Service status: Phrase Ingestion -- Degraded Performance. Our "overflow" system which is part of a redundancy system relating to phrase ingestion is experiencing an outage, however, the primary system responsible for phrase ingestion remains unaffected. The overflow system affected by this incident is not expected to affect Phrase Ingestion. In the unlikely event that this changes, the status of the Phrase Ingestion component will be updated. Translation ordering -- partial outage. Orders placed on the dashboard will not be immediately sent to the third-party translation provider. You may safely place new orders, and existing orders are unaffected. Newly placed orders will be received, but will experience a delay in the order's submission to the third-party translation provider pending resolution. Realtime translation deployment - partial outage. Real-time translation deployments are paused and queued to be performed when the Worker Service becomes fully operational. Changes to phrases and translations made during this incident will be deployed and will reflect on your live website when the incident is resolved. File Import / Export - degraded performance. File import and export may experience degraded performance.
Resolved Service availability currently being monitored
We are monitoring service availability in response to an issue reported by an underlying provider (https://status.npmjs.org/). Localize services are currently not affected and remain available at the present time. We will update this incident if errors are observed, and will resolve the incident when the underlying provider reports that the issue is resolved.
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FAQ
- Is Localize down?
- Localize seems to be up and running. We're updating the status regularly.
- I'm having issues with Localize, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Localize is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Localize has issues.
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