Outage in LogDNA

Some logs submitted over syslog using custom ports are not being correctly formatted and are not available for Alerting, Searching, Timelines, Graphs, and Live Tail.

Resolved Minor
February 16, 2022 - Started about 2 years ago - Lasted about 1 month
Official incident page

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Outage Details

Some logs being sent to our service over syslog using custom ports are not being correctly parsed and are not available for Alerting, Searching, Timelines, Graphs, and Live Tail. Unparsable log lines will show the error “Unidentifiable Syslog Source” and “Unsupported syslog format.” Logs being sent over syslog that do not use custom ports are working normally.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 02/16/2022 09:17PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 02/16/2022 07:58PM

Some logs being sent to our service over syslog using custom ports are not being correctly parsed and are not available for Alerting, Searching, Timelines, Graphs, and Live Tail. Unparsable log lines will show the error “Unidentifiable Syslog Source” and “Unsupported syslog format.” Logs being sent over syslog that do not use custom ports are working normally.

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