Outage in LogicMonitor

LogicMonitor is experiencing a Partial Service Disruption with Support ticketing system and Chats

Resolved Minor

May 21, 2023 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

LogicMonitor's ticketing system provider, Zendesk, is currently performing critical maintenance which will impact performance for Chat and Support ticketing system on May 21, 2023 during the following time: Maintenance start: May 21, 2023 12:00 AM PDT Maintenance end: May 21, 2023 01:30 AM PDT Customers using Chat and Support will experience a maximum service disruption of 90 minutes during this maintenance window.

Components affected

LogicMonitor Technical Support LogicMonitor Technical Support LogicMonitor Technical Support

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/21/2023 08:08AM

This incident has been resolved.

IDENTIFIED 11 months ago - at 05/21/2023 07:33AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 05/21/2023 07:20AM

LogicMonitor's ticketing system provider, Zendesk, is currently performing critical maintenance which will impact performance for Chat and Support ticketing system on May 21, 2023 during the following time:
Maintenance start: May 21, 2023 12:00 AM PDT
Maintenance end: May 21, 2023 01:30 AM PDT
Customers using Chat and Support will experience a maximum service disruption of 90 minutes during this maintenance window.

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