Outage in LogRocket

Processing delays impacting a subset of metrics and filters

Resolved Minor
May 10, 2023 - Started 12 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We are investigating processing delays that impacts a small subset of metrics and filters. Session collection is not impacted, and the majority of metrics and filters are not impacted by the processing delay. We will update as we identify and work to resolve the processing delay.
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/11/2023 12:12PM

After working with our vendor we believe things stabilized overnight. We will be monitoring throughout the day on Thursday.

MONITORING 12 months ago - at 05/10/2023 11:47PM

We are working with our vendor to implement a resolution to our secondary search databases stability issues and expect to have the issue resolved completely in the next few hours.

IDENTIFIED 12 months ago - at 05/10/2023 09:45PM

We are continuing efforts with our vendor to resolve a stability issue with a secondary search database.

IDENTIFIED 12 months ago - at 05/10/2023 05:03PM

Processing systems are now up-to-date, but we are continuing to investigate and monitor the service causing the original delay.

IDENTIFIED 12 months ago - at 05/10/2023 03:46PM

We have identified an issue causing the performance degradation and are working with a vendor to resolve the issue.

INVESTIGATING 12 months ago - at 05/10/2023 03:00PM

We are investigating processing delays that impacts a small subset of metrics and filters. Session collection is not impacted, and the majority of metrics and filters are not impacted by the processing delay.

We will update as we identify and work to resolve the processing delay.

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