Outage in Luno

Scheduled platform maintenence

Resolved Minor
April 19, 2024 - Started 13 days ago - Lasted 11 days
Official incident page

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Outage Details

We will be conducting planned maintenance on our databases during the specified dates and times: 22 April 2024 Start: 06:00 UTC Start: 13:00 UTC 23 April 2024 Start: 06:00 UTC Start: 13:00 UTC 24 April 2024 Start: 06:00 UTC Start: 13:00 UTC 25 April 2024 Start: 06:00 UTC We anticipate that each batch will not exceed 90 minutes in duration. Customers might experience degraded performance and we anticipate increased latency during these periods. We’ll post an update once the maintenance has been completed. We apologise for any inconvenience this may cause and appreciate your patience as we work to improve our systems. Thanks for your understanding.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/30/2024 01:28PM

The maintenance has been completed successfully and we did not see any service disruption during this time.

Thanks again for your patience.

IDENTIFIED 3 days ago - at 04/29/2024 02:25PM

We are continuing to do maintenance on our databases during the specified date and time, which should not exceed 90mins in duration:

30 April 2024
Start: 13:00 UTC

Customers might experience degraded performance and we anticipate increased latency during these periods.

We’ll post an update once the maintenance has been completed.

We apologise for any inconvenience this may cause and appreciate your patience as we work to improve our systems.

IDENTIFIED 7 days ago - at 04/25/2024 08:04AM

All upgrades have been completed for this week however we will continue doing maintenance on our databases during the specified date and times:

29 April 2024
Start: 06:00 UTC
Start: 13:00 UTC

We anticipate that each batch will not exceed 90 minutes in duration.

Customers might experience degraded performance and we anticipate increased latency during these periods.

We’ll post an update once the maintenance has been completed. We apologise for any inconvenience this may cause and appreciate your patience as we work to improve our systems.

IDENTIFIED 13 days ago - at 04/19/2024 12:00PM

We will be conducting planned maintenance on our databases during the specified dates and times:

22 April 2024
Start: 06:00 UTC
Start: 13:00 UTC

23 April 2024
Start: 06:00 UTC
Start: 13:00 UTC

24 April 2024
Start: 06:00 UTC
Start: 13:00 UTC

25 April 2024
Start: 06:00 UTC

We anticipate that each batch will not exceed 90 minutes in duration.

Customers might experience degraded performance and we anticipate increased latency during these periods.

We’ll post an update once the maintenance has been completed. We apologise for any inconvenience this may cause and appreciate your patience as we work to improve our systems.

Thanks for your understanding.

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