Outage in Mailprotector
False positive rate increase
Resolved Minor
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Outage Details
Components affected
Mailprotector CloudFilter and SafeSend Email SecurityLatest Updates ( sorted recent to last )
The scanning is operating as expected.
By design and for security best practices, an incomplete scan of a message "fails to closed" and quarantines. Users must release messages from the quarantine if an email was impacted by an incomplete scan.
The false positive rate includes emails without attachments as well. The team is continuing to work on the issue. Users will need to release false positive messages from the quarantine.
Emails with a file attachment may not complete the file scan resulting in a quarantine result. The team is investigating the issue.
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