Outage in Mambu

DB backup failure issue in all Environments ( Production and Sandbox )

Resolved Maintenance
January 18, 2023 - Started over 1 year ago - Lasted 12 days
Official incident page

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Outage Details

We are currently investigating this issue with utmost priority. Our team has replicated the issue on a demo tenant and we’re working to fix it and identify the root cause.
Components affected
Mambu Production (Singapore, Asia) Mambu Sandbox (N. Virginia, USA) Mambu Production (Dublin, Ireland) Mambu Production (N. Virginia, USA) Mambu Production (Sydney, Australia) Mambu Sandbox (Dublin, Ireland) Mambu Sandbox 2 (Dublin, Ireland) Mambu Production 2 (N. Virginia, USA) Mambu Production (Bahrain, Middle East) Mambu Sandbox (Sydney, Australia) Mambu MPO Production (Singapore, Asia) Mambu MPO Sandbox 2 (Dublin, Ireland) Mambu Sandbox (Bahrain, Middle East) Mambu MPO Production 2 (N. Virginia, USA) Mambu MPO Sandbox 2 (N. Virginia, USA) Mambu Sandbox 2 (N. Virginia, USA) Mambu MPO Production (Bahrain, Middle East) Mambu MPO Sandbox (Bahrain, Middle East) Mambu MPO Production 2 (Dublin, Ireland) Mambu MPO Sandbox (Singapore, Asia) Mambu Sandbox (Singapore, Asia) Mambu Production 2 (Dublin, Ireland)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/30/2023 11:53AM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 01/18/2023 09:44PM

While we implement a permanent fix for this, we have put in place a known workaorund that can be applied as neccesary if any back up issues are observed. In order to do so, please raise a case through the Service Portal.

INVESTIGATING over 1 year ago - at 01/18/2023 09:47AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/18/2023 09:46AM

We are currently investigating this issue with utmost priority. Our team has replicated the issue on a demo tenant and we’re working to fix it and identify the root cause.

Latest Mambu outages

Sandboxes not available in shared environment - 2 months ago
Technical issues with the NorthVirginia2 (NV2) server in the Sandbox environment. - 5 months ago
Mambu v9.154.1 will be rolled back due to the potential bug related to the increase of the EOD job - 5 months ago
Mambu is releasing v9.152.1 on Production - 5 months ago
Sandboxes not available in Sydney Sand shared environment - 6 months ago

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