Outage in Mambu

Mexico City tenants - potential discrepancy for transactions

Resolved Minor

April 05, 2023 - Started about 1 year ago - Lasted 14 days
Official incident page

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Outage Details

For tenants with the Mexico City time zone, Mambu discovered a discrepancy for a subset of transactions from 2 April-4 April. We have implemented a fix for and the discrepancy is fixed for transactions moving forward. We are working to identify and remediate transactions affected. If you required any additional support, please raise a ticket in the Customer Service portal.

Components affected

Mambu Sandbox 2 (N. Virginia, USA) Mambu Production 2 (N. Virginia, USA) Mambu Sandbox (N. Virginia, USA) Mambu Production (N. Virginia, USA)

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/19/2023 04:25PM

Fix has been implemented for all transactions potentially impacted. No further action required. Issue now resolved.

IDENTIFIED about 1 year ago - at 04/05/2023 07:59PM

For tenants with the Mexico City time zone, Mambu discovered a discrepancy for a subset of transactions from 2 April-4 April.

We have implemented a fix for and the discrepancy is fixed for transactions moving forward.

We are working to identify and remediate transactions affected. If you required any additional support, please raise a ticket in the Customer Service portal.

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