Outage in meddbase

Reporting Feature.

Resolved Minor
January 16, 2023 - Started over 2 years ago - Lasted about 22 hours
Official incident page

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Outage Details

Reporting server is currently unavailable or intermittent on some of our UK environments. The cause has been identified, however, the fix will take several hours to implement. Due to this, we will only have another status update at or before 17:00 GMT today
Components affected
meddbase Non-Critical Services
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/17/2023 10:14AM

Functionality of the reporting feature was restored on the evening of 17/01/2023

We apologise for any inconvenience caused and encourage you to get in touch with our support team if you have any questions or queries.

IDENTIFIED over 2 years ago - at 01/16/2023 05:12PM

Efforts to restore the reporting feature are ongoing and functionality has been restored to some environments.

This process will continue for the remainder of the evening with all environments having their reporting feature restored by the early hours of the morning.

We apologise for any inconvenience caused during this time.

IDENTIFIED over 2 years ago - at 01/16/2023 12:40PM

Reporting server is currently unavailable or intermittent on some of our UK environments.

The cause has been identified, however, the fix will take several hours to implement.

Due to this, we will only have another status update at or before 17:00 GMT today

Latest meddbase outages

Issue with Pathways - 27 days ago
Application Access Down for EU Environments - about 1 month ago
Meddbase EU: Unable to login - about 2 months ago
Issues with reporting functionality - 3 months ago
Electronic prescription performance issues - 5 months ago

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