Outage in meddbase

Application Access Down for EU Environments

Resolved Major
April 01, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue currently affecting clients' ability to access the main Meddbase application on our EU servers. This is currently being investigated as a top priority.
Components affected
meddbase Application Access
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/01/2025 10:06AM

We now have confirmation that application access for EU environments has been restored.

The server failure was caused by a Microsoft Azure outage for Northern Europe, which has now been resolved.

IDENTIFIED about 1 month ago - at 04/01/2025 09:48AM

We have identified the issue as a failure of a server which has lost connection to its internal storage. Our team is actively exploring workarounds and coordinating with Azure Support to understand the cause of the issue.

INVESTIGATING about 1 month ago - at 04/01/2025 08:58AM

We are aware of an issue currently affecting clients' ability to access the main Meddbase application on our EU servers. This is currently being investigated as a top priority.

Latest meddbase outages

Issue with Pathways - 16 days ago
Meddbase EU: Unable to login - about 1 month ago

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