Outage in meddbase
Application Access Down for EU Environments
Resolved Major
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Outage Details
We are aware of an issue currently affecting clients' ability to access the main Meddbase application on our EU servers. This is currently being investigated as a top priority.
Components affected
meddbase Application AccessLatest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 04/01/2025 10:06AM
We now have confirmation that application access for EU environments has been restored.
The server failure was caused by a Microsoft Azure outage for Northern Europe, which has now been resolved.
IDENTIFIED
2 months ago - at 04/01/2025 09:48AM
We have identified the issue as a failure of a server which has lost connection to its internal storage. Our team is actively exploring workarounds and coordinating with Azure Support to understand the cause of the issue.
INVESTIGATING
2 months ago - at 04/01/2025 08:58AM
We are aware of an issue currently affecting clients' ability to access the main Meddbase application on our EU servers. This is currently being investigated as a top priority.
Latest meddbase outages
Performance timeout issue impacting some UK customers - 12 days ago
Issue with Pathways - about 2 months ago
Meddbase EU: Unable to login - 2 months ago
Issues with reporting functionality - 3 months ago
Electronic prescription performance issues - 5 months ago
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