Outage in MessageBird

Customers not able to send WhatsApp messages due to payment issues

Resolved Minor
October 29, 2022 - Started over 1 year ago - Lasted about 18 hours
Official incident page

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Outage Details

We received a number of reports that Inbox users can't send messages and are shown a payment error message. We are investigating these issues and will update as soon as we know more.
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/29/2022 05:59PM

Meta continues working on mitigating the issue. Our engineering team is in close contact with Meta until it is fully resolved.

IDENTIFIED over 1 year ago - at 10/29/2022 05:53PM

We identified the issue and escalated to Meta/WhatsApp. The acknowledge the issue is on their side and they are working on a fix. We are in close contact with Meta/WhatsApp about this issue.

Meta/WhatsApp also raised this on their own status page: https://metastatus.com/whatsapp-business-api

INVESTIGATING over 1 year ago - at 10/29/2022 04:26PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 10/29/2022 03:40PM

We received a number of reports that Inbox users can't send messages and are shown a payment error message. We are investigating these issues and will update as soon as we know more.

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