Number of Incidents
3 outages
Since last incident
9 days
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Minor · 9 days ago · lasted about 3 hours
Unable to create new SMS channels in Engagement Platform
We are currently investigating this issue.
Minor · 24 days ago · lasted about 10 hours
Small subset of WhatsApp customers are unable to receive inbound messages
A small subset of WhatsApp customers are currently experiencing issues receiving incoming messages on their channels, no messages are being received. Outbound messaging, however, remains operational. Our dedicated engineering team is actively investigating this incident to resolve the issue.
Major · 28 days ago · lasted about 6 hours
On-prem WhatsApp channels are degraded
A subset of the on-prem WhatsApp channels we host for our customers are degraded. This means customers can not send or receive messages.
Minor · about 2 months ago · lasted 37 minutes
User are Unable to Use Pre-Verified Numbers to Configure Whatsapp Channels
We are currently investigating an issue where users are unable to configure a Whatsapp channel using pre-verified numbers in the Engagement Platform.
Major · about 2 months ago · lasted about 4 hours
Issue impacting whatsapp channels - ability to send and receive whatsapp messages
We are currently investigating an issue affecting whatsapp channel
Minor · about 2 months ago · lasted 10 minutes
WhatsApp outbound and inbound delays
Our engineering team is currently looking into this issue that is resulting in delays in sending and receiving issues.
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