Outage in MessageBird

Missing WhatsApp Templates in Engagement Platform Inbox

Resolved Minor
April 16, 2024 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where users of Inbox in our Engagement Platform are unable to view/use all of their WhatsApp templates.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/16/2024 09:53PM

This incident has been resolved.

MONITORING 15 days ago - at 04/16/2024 08:39PM

We have deployed a fix to this issue and are monitoring.

INVESTIGATING 15 days ago - at 04/16/2024 07:38PM

We are currently investigating an issue where users of Inbox in our Engagement Platform are unable to view/use all of their WhatsApp templates.

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