Outage in MessageBird

Embedded Catalog Products are Not Displaying in Emails

Resolved Major
April 24, 2024 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue where embedded catalog products are not displaying in sent emails.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 04/24/2024 07:30PM

A patch has been deployed and this issue is resolved.

IDENTIFIED 9 days ago - at 04/24/2024 07:00PM

We have identified the cause of this issue and are generating a software patch. This is impacting email templates that have embedded static products.

INVESTIGATING 10 days ago - at 04/24/2024 06:34PM

We are currently investigating an issue where embedded catalog products are not displaying in sent emails.

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