Outage in Mews

Search Not Working as Expected

Resolved Minor
March 26, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Customers are reporting issues with search results not showing the existing customers or companies correctly. We are investigating the cause and will provide further update soon.
Components affected
Mews Operations
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2024 06:02PM

The different behaviors observed by several clients are result of changes in the underlying technology necessary to improve the search functionality in the long run. Some of the changes have been disabled and will be introduced again after review.

INVESTIGATING about 1 month ago - at 03/26/2024 04:36PM

Most of the search functionality is working as expected. We are narrowing down issues with specific cases where the behavior doesn't work as expected.

INVESTIGATING about 1 month ago - at 03/26/2024 02:36PM

Customers are reporting issues with search results not showing the existing customers or companies correctly.
We are investigating the cause and will provide further update soon.

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