Users may be unable to sign in to Microsoft Teams and see a "Failed to Fetch Your Profile" error

Title: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error.
More info: The impact is specific to users signing into the Microsoft Teams Windows desktop client for the first time or on a new device. Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
This impact only occurs in the Microsoft Teams Windows desktop client, so users can bypass the issue by using another connection method, such as on a web browser, mobile app, or Mac.
Current status: We've completed internal validations for our fix and have confirmed the viability of our solution for remediating the impact. We're preparing our fix for deployment and expect that we can share an estimated timeline for the necessary deployment by our next scheduled update.
Next update by: Tuesday, April 16, 2024, at 12:00 AM UTC

Title: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error.
More info: The impact is specific to users signing into the Microsoft Teams Windows desktop client for the first time or on a new device. Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
This impact only occurs in the Microsoft Teams Windows desktop client, so users can bypass the issue by using another connection method, such as on a web browser, mobile app, or Mac.
Current status: We're finalizing our internal fix validations to ensure that our deployment doesn't produce any unexpected problems to the service while completely remediating the impact. We'll provide an estimate for the fix deployment and the remediation of impact once our validations have completed.
Next update by: Tuesday, April 9, 2024, at 12:00 AM UTC

Title: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error.
More info: The impact is specific to users signing into the Microsoft Teams Windows desktop client for the first time or on a new device. Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
This impact only occurs in the Microsoft Teams Windows desktop client, so users can bypass the issue by using another connection method, such as on a web browser, mobile app, or Mac.
Current status: The fix deployment process continues, and we'll provide an estimated resolution timeline as one becomes available.
Next update by: Tuesday, April 2, 2024, at 12:00 AM UTC

Title: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error.
More info: The impact is specific to users signing into the Microsoft Teams Windows desktop client for the first time or on a new device. Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
This impact only occurs in the Microsoft Teams Windows desktop client, so users can bypass the issue by using another connection method, such as on a web browser, mobile app, or Mac.
Current status: Our fix development has completed and we're deploying the fix to remediate the issue.
Next update by: Saturday, March 30, 2024, at 12:00 AM UTC

Title: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error.
More info: The impact is specific to users signing into the Microsoft Teams Windows desktop client for the first time or on a new device. Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
This impact only occurs in the Microsoft Teams Windows desktop client, so users can bypass the issue by using another connection method, such as on a web browser, mobile app, or Mac.
Current status: We've identified an authentication issue introduced by a policy that was recently added to the Microsoft Teams service infrastructure, which is causing the sign in process for some first time users or users on a new device to fail authentication, resulting in impact. We're developing a fix to address the authentication issue while we work to gather an internal reproduction of impact to further solidify our understanding of this event.
Next update by: Friday, March 29, 2024, at 1:00 AM UTC

Title: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error.
More info: The impact is specific to users signing into the Microsoft Teams Windows desktop client for the first time or on a new device. Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
This impact only occurs in the Microsoft Teams Windows desktop client, so users can bypass the issue by using another connection method, such as on a web browser, mobile app, or Mac.
Current status: We've confirmed that an authentication issue is occurring, where new users or users on a new device aren't receiving the expected authentication configuration when signing in, causing authentication to fail. We're continuing to investigate why this is occurring while we develop a potential fix in parallel to remediate impact.
Next update by: Wednesday, March 27, 2024, at 12:00 AM UTC

Title: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error.
More info: The impact is specific to users signing into the Microsoft Teams Windows desktop client for the first time or on a new device. Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
Since the impact only occurs in the Microsoft Teams Windows desktop client, users can bypass the issue by using another connection method, such as on a web browser, mobile app, or Mac.
Current status: We suspect an issue may be occurring during the initial authentication process when users attempt to sign into the Microsoft Teams Windows desktop app. We're investigating errors associated with the authentication process to determine if a break in this process is occurring and formulating next steps.
Next update by: Monday, March 25, 2024, at 8:30 PM UTC

Title: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign into the Microsoft Teams Windows desktop app and see a "Failed to Fetch Your Profile" error.
More info: The impact is specific to users signing into the Microsoft Teams Windows desktop client for the first time or on a new device. Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
Since the impact only occurs in the Microsoft Teams Windows desktop client, users can bypass the issue by using another connection method, such as on a web browser, mobile app, or Mac.
Current status: We've identified an increase of users who are not signed in. We're investigating the reason for such behavior to determine if it is related to this event and how to resolve the impact.
Next update by: Friday, March 22, 2024, at 6:00 PM UTC

Title: Users may be unable to sign in to Microsoft Teams and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign in to Microsoft Teams and see a "Failed to Fetch Your Profile" error.
More info: Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
Current status: Our investigation so far has been inconclusive. We're continuing to analyze the available diagnostic data to identify a fix.
Next update by: Friday, March 22, 2024, at 6:30 AM UTC

Title: Users may be unable to sign in to Microsoft Teams and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign in to Microsoft Teams and see a "Failed to Fetch Your Profile" error.
More info: Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
Current status: We're analyzing available diagnostic data to isolate the problem and identify a remediation.
Next update by: Friday, March 22, 2024, at 4:30 AM UTC

Title: Users may be unable to sign in to Microsoft Teams and see a "Failed to Fetch Your Profile" error
User impact: Users may be unable to sign in to Microsoft Teams and see a "Failed to Fetch Your Profile" error.
More info: Affected users see the following error: "Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile."
Current status: We're analyzing system logs to determine a remediation plan.
Next update by: Friday, March 22, 2024, at 2:30 AM UTC