Users receive an error when trying to export calendar events in the Privacy Portal

Title: Users can't export some calendar events in the Privacy Portal and receive an error
User impact: Users can't export some calendar events in the Privacy Portal and receive an error.
More info: The issue specifically impacts community and group calendar events. Other export events are unaffected.
Current status: We're continuing our investigation of HAR logs capturing the authentication flow of the calendar event export process in parallel with our review of recent service changes related to this flow to isolate the root cause of impact and identify a path to remediation.
Next update by: Tuesday, April 2, 2024, at 8:00 PM UTC

Title: Users can't export some calendar events in the Privacy Portal and receive an error
User impact: Users can't export some calendar events in the Privacy Portal and receive an error.
More info: The issue will specifically impact community and group calendar events. Other export events function correctly.
Current status: We're continuing to analyze the underlying authentication flow of the calendar event export process and we're simultaneously reviewing recent service changes related to this flow to determine if any are contributing to impact. This will help us determine the underlying root cause of this issue and identify a mitigation strategy.
Next update by: Friday, March 29, 2024, at 8:00 PM UTC

Title: Users can't export some calendar events in the Privacy Portal and receive an error
User impact: Users can't export some calendar events in the Privacy Portal and receive an error.
More info: The issue will specifically impact community and group calendar events. Other export events function correctly.
Current status: While we haven't yet been able to confirm that this is related to any recent changes, we're reviewing a HTTP Archive format (HAR) file from the authentication flow of the calendar event export process to better isolate the underlying root cause of this issue and determine our next troubleshooting steps.
Next update by: Thursday, March 28, 2024, at 8:00 PM UTC

Title: Users can't export some calendar events in the Privacy Portal and receive an error
User impact: Users can't export some calendar events in the Privacy Portal and receive an error.
More info: The issue will specifically impact community and group calendar events. Other export events function correctly.
Current status: We're reviewing system logs for recent changes that we suspect could be contributing to the errors associated with impact.
Next update by: Thursday, March 28, 2024, at 5:30 PM UTC

Title: Users can't export some calendar events in the Privacy Portal and receive an error
User impact: Users can't export some calendar events in the Privacy Portal and receive an error.
More info: The issue will specifically impact community and group calendar events. Other export events function correctly. User may see an "Oops" page error or blank page when the export fails.
Current status: We're analyzing systems logs to help identify the source of the error which will help us determine our next troubleshooting steps.
Next update by: Thursday, March 28, 2024, at 2:30 AM UTC

Title: Users receive an error when trying to export calendar events in the Privacy Portal
User impact: Users receive an error when trying to export calendar events in the Privacy Portal.
More info: The issue will specifically impact community and group calendar events. Other export events function correctly.
Current status: We're investigating a potential issue and are checking for impact to your experience. We'll provide an update within 30 minutes.