Outage in Mindbody

Mindbody Payment Processing

Resolved Minor
September 30, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 11:15 AM PDT.
Components affected
Mindbody Payment Processing
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 09/30/2022 06:59PM

We have identified an issue with a third-party Payment provider Poynt impacting Mindbody Payment Processing Poynt device hardware. Mindbody Subscribers using Poynt payment processing hardware are currently receiving a network errors on the device and are unable to process credit card transactions. We are working with the third party payment processer Poynt to correct the issue as soon as possible. Thank you for your patience while Poynt works to restore services. Our next update will be at 2:00 PM PDT.

INVESTIGATING over 1 year ago - at 09/30/2022 05:48PM

We have identified a payment processing vendor, Poynt, impacting Mindbody Payment Processing Poynt device hardware. Mindbody Subscribers using Poynt payment processing hardware are currently receiving a network error on the device and are unable to process credit card transactions through it. We are working with Poynt to correct the issue as soon as possible. Thank you for your patience while Poynt works to restore services. Our next update will be at 12:00PM PDT.

INVESTIGATING over 1 year ago - at 09/30/2022 05:36PM

We are investigating an issue impacting Mindbody Payment Processing. Thank you for your patience while we work to restore services. Our next update will be at 11:15 AM PDT.

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