Outage in MIT IS&T

Some users in North America may be unable to access multiple Microsoft 365 services or experience degraded functionality

Resolved Maintenance
January 17, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

MS has issued a warning that users on Verizon in North America may experience issues connecting to O365 services, particularly Teams. IS&T is monitoring the situation and will provide updates here.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/17/2023 08:26PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/17/2023 06:17PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 01/17/2023 06:16PM

Update from MS at 12:54pm EST:

Current status: Following the restart of the ISP's network components, we've received multiple reports from previously impacted users that the issue is no longer occurring. However, we've also received reports of persisting impact and we're collecting network diagnostics from these users to determine whether additional steps are required. 

Scope of impact: Impact is specific to some users who are served through the affected infrastructure within North America. The issue appears to be limited to a specific local ISP with the majority of affected users being located in the North East region of the United States.

INVESTIGATING over 1 year ago - at 01/17/2023 04:31PM

MS has issued a warning that users on Verizon in North America may experience issues connecting to O365 services, particularly Teams. IS&T is monitoring the situation and will provide updates here.

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