Outage in Monese

Issue with card top-ups

Resolved Minor
March 17, 2022 - Started over 3 years ago - Lasted 12 days
Official incident page

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Outage Details

We’re experiencing a technical issue that’s affecting debit card top-ups. This means that you might not be able to add a new top-up card to your Monese app right now. We’re working to resolve this issue as quickly as possible and we’ll update this page as soon as we have more information.
Components affected
Monese Card top-ups
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/17/2022 03:48PM

We’ve implemented a fix and customers can now add new cards to their Monese app for instant top-ups. We’re monitoring the results.

IDENTIFIED over 3 years ago - at 03/17/2022 02:26PM

We’re experiencing a technical issue that’s affecting debit card top-ups. This means that you might not be able to add a new top-up card to your Monese app right now. We’re working to resolve this issue as quickly as possible and we’ll update this page as soon as we have more information.

Latest Monese outages

UK Faster Payments delayed - about 1 month ago

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