Outage in Monese

Issue with card top-ups

Resolved Minor
May 25, 2023 - Started over 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

One of our partners is experiencing a technical issue that's affecting debit card top-ups. We’re working with them to identify the issue and resolve this. We’ll update this page once we have further information.
Components affected
Monese Card top-ups

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/25/2023 04:46PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 05/25/2023 08:09AM

One of our partners is experiencing a technical issue that's affecting debit card top-ups. We’re working with them to identify the issue and resolve this. We’ll update this page once we have further information.

Latest Monese outages

Issue with Customer Support phone line performance - 10 days ago
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SEPA transfers unavailable - 22 days ago
Issue with card top-ups - 25 days ago
EU Accounts - Adding new payees for SEPA transfers temporarily unavailable - 28 days ago

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