Outage in Monese

Monese to Monese transactions and card top-ups currently unavailable

Resolved Major
July 26, 2023 - Started almost 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We’re experiencing a technical issue affecting Monese to Monese payments and card top-ups at the moment. We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Components affected
Monese Outgoing transfers Monese Card top-ups
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 07/28/2023 07:09AM

This incident has been resolved.

MONITORING almost 2 years ago - at 07/26/2023 08:09PM

The issue has been fixed and any new Monese to Monese payments and card top-ups should process successfully. We're still working on processing any payments that were made during the incident that didn't fail. We'll provide an update on this as soon as we can.

MONITORING almost 2 years ago - at 07/26/2023 07:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 07/26/2023 07:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 07/26/2023 06:12PM

We’re experiencing a technical issue affecting Monese to Monese payments and card top-ups at the moment.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

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