Zaptec downtime - workaround instructions

This incident has been resolved and things should be back to normal.

Zaptec has implemented a fix and are monitoring the results

If you are still encountering issues, please try to reboot your Zaptec charger and try again via Monta.

Zaptec is encountering issues with their OCPP connection, which is causing issues for their customers charging via 3rd party applications - like Monta and other providers.

No need to contact our support team - for updates, please follow Zaptec statuspage incident here:

https://zaptec.statuspage.io/incidents/qxc0bmypwr45

As a workaround, please try the following steps to start a charge locally on your Zaptec charger - we have confirmed reports of this working from a number of customers:

1. Connect vehicle to start charging automatically if no authentication is needed; track kWh in the Zaptec app.
2. End by disconnecting or tapping "Pause charging"; tap "Resume charging" to continue.
3. Indicator lights: blue when charging, green when complete, white on Zaptec Go for full charge.

For required authentication:

1. In Zaptec app, select charger under "Home."
2. Tap "Authenticate" and hold phone near device. (Visible only with connected car.)
3. Authorization turns light blue; charging begins.
4. Tap "Pause charging" to stop; "Start charging" to resume without re-authenticating.

Click on the following link for further instructions on how to start and stop charging:

https://help.zaptec.com/hc/en-001/articles/360020886398-Start-and-stop-charging#01GM5WRXP68ZYW8ABRYCJCQK36

For tax refunds when not charging through Monta: Once next charge via Monta is complete, you will receive tax refunds for any charges made in Zaptec App in the meantime as well. For any issues here, please contact your tax refund service provider.