Outage in Netlify

Some users aren’t able to access the Netlify management UI, through UK Networks

Resolved Minor
July 19, 2023 - Started 10 months ago - Lasted 1 day
Official incident page

Need to monitor Netlify outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Netlify, and never miss an outage again.
Start Free Trial

Outage Details

As of this morning, we’re aware that some customers aren’t able to access the Netlify management UI. It looks like some ISP providers’ DNS Servers started blocking app.netlify.com possibly through router’s Parental Controls. This can be worked around by changing DNS Servers to a third-party like Google (8.8.8.8) or by allowlisting Netlify on the router’s or ISP’s configurations. We are currently working with the upstream provider to fix the invalid categorisation of the domain.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/20/2023 01:30PM

We believe access to our administrative UI should be restored for all customers in all locations. If you are still seeing trouble reaching only https://app.netlify.com but not sites like https://edge-functions-examples.netlify.app/ , please respond to the post in our forums (https://answers.netlify.com/t/workaround-for-users-who-aren-t-able-to-access-the-netlify-app-through-uk-networks/97047) with details about what network provider you are using, and we'll be happy to help!

IDENTIFIED 10 months ago - at 07/19/2023 02:37PM

We are continuing to work with the relevant providers to resolve this block. More information and workarounds may be found in our forums support guide: https://answers.netlify.com/t/workaround-for-users-who-aren-t-able-to-access-the-netlify-app-through-uk-networks/97047

INVESTIGATING 10 months ago - at 07/19/2023 08:50AM

As of this morning, we’re aware that some customers aren’t able to access the Netlify management UI. It looks like some ISP providers’ DNS Servers started blocking app.netlify.com possibly through router’s Parental Controls. This can be worked around by changing DNS Servers to a third-party like Google (8.8.8.8) or by allowlisting Netlify on the router’s or ISP’s configurations. We are currently working with the upstream provider to fix the invalid categorisation of the domain.

Streamline vendor monitoring with our Status Page Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3167 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime