Outage in NetSuite

NetSuite Service | US San Jose

Resolved Major
March 20, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We started investigating an issue which is affecting the NetSuite service in US San Jose. Further details will be provided shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2024 03:19AM

Power has been restored in US San Jose and all services have been restored.

Customer Impact: Customers were unable to log in or experienced a degradation of the NetSuite service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2024-03-20T23:08:51+00:00
End Time: 2024-03-21T03:15:21+00:00

MONITORING about 1 month ago - at 03/21/2024 03:14AM

Power has been restored in US San Jose and all services have been restored.

Customer Impact: Customers were unable to log in or experienced a degradation of the NetSuite service.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

IDENTIFIED about 1 month ago - at 03/21/2024 02:59AM

Power has been restored in in US San Jose 2. Some customers are starting to experience service recovery. We are continuing to monitor mitigation progress in US San Jose 1.

Customer Impact: Customers may be unable to log in or may experience a degradation of the NetSuite service.

INVESTIGATING about 1 month ago - at 03/21/2024 02:21AM

Power has been restored in in US San Jose 2. Some customers are starting to experience service recovery. We are continuing to monitor mitigation progress in US San Jose 1.

Customer Impact: Customers may be unable to log in or may experience a degradation of the NetSuite service.

INVESTIGATING about 1 month ago - at 03/21/2024 02:15AM

Power has been restored in in US San Jose. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress.

Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.

INVESTIGATING about 1 month ago - at 03/21/2024 02:02AM

Power has been restored in in US San Jose. Our engineers are working to restore all services.

Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.

INVESTIGATING about 1 month ago - at 03/21/2024 01:40AM

The NetSuite service is unavailable in US San Jose due to a power interruption. Our engineers are working to restore all services.

Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.

INVESTIGATING about 1 month ago - at 03/21/2024 01:14AM

The NetSuite service is unavailable in US San Jose due to a power interruption. Our engineers are working to restore all services.

Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.

INVESTIGATING about 1 month ago - at 03/21/2024 12:51AM

The NetSuite service is unavailable in US San Jose due to a power interruption. Our engineers are working to restore all services.

Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.

INVESTIGATING about 1 month ago - at 03/21/2024 12:29AM

The NetSuite service is unavailable in US San Jose due to a power interruption. Our engineers are working to restore all services.

Customer Impact: Customers will be unable to log in or experience a degradation of the NetSuite service.

INVESTIGATING about 1 month ago - at 03/20/2024 11:56PM

We are applying a fix to mitigate the issue affecting the NetSuite service in US San Jose.

Customer Impact: Customers may experience a degradation of service when using the NetSuite service in US San Jose.

INVESTIGATING about 1 month ago - at 03/20/2024 11:46PM

We have identified the issue affecting the NetSuite service in US San Jose.

Customer Impact: Customers may experience a degradation of service when using the NetSuite service in US San Jose.

INVESTIGATING about 1 month ago - at 03/20/2024 11:37PM

We have identified the issue affecting the NetSuite service in US San Jose.

Customer Impact: Customers may experience a degradation of service when using the NetSuite service in US San Jose.

INVESTIGATING about 1 month ago - at 03/20/2024 11:22PM

We're investigating an issue affecting NetSuite Service in US San Jose.

Customer Impact: Customers may experience a degradation of service when using NetSuite Service including login.

INVESTIGATING about 1 month ago - at 03/20/2024 11:09PM

We started investigating an issue which is affecting the NetSuite service in US San Jose. Further details will be provided shortly.

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