Outage in Nexcess

Password Credentials for Clients with VIP Plans

Resolved Minor
December 09, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue causing our clients with VIP Plans to have expired login credentials. We are currently working to field all incoming requests, however are experiencing high call and live chat volume at this time. If you are impacted and needing a reset for your login credentials for you VIP plan please open a ticket and we will address your issue as soon as possible.
Components affected
Nexcess Chats Nexcess Phones
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/09/2023 08:39PM

This incident has been resolved

INVESTIGATING 5 months ago - at 12/09/2023 06:54PM

We are aware of an issue causing our clients with VIP Plans to have expired login credentials. We are currently working to field all incoming requests, however are experiencing high call and live chat volume at this time. If you are impacted and needing a reset for your login credentials for you VIP plan please open a ticket and we will address your issue as soon as possible.

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