Outage in Nexcess

Service Interruption on cloudhost-433879.us-west-1.nxcli.net and cloudhost-433778.us-west-1.nxcli.net

Resolved Minor
April 15, 2024 - Started 17 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Our Engineers are currently investigating a service interruption on cloudhost-433879.us-west-1.nxcli.net and cloudhost-433778.us-west-1.nxcli.net. Sites on those cloudhosts may be appearing down at this time. Our team has engaged Data Center Operations to investigate the parent server. We will provide updates as we have them. We appreciate your patience as our Engineering teams work on this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Components affected
Nexcess us-midwest-1
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/15/2024 07:07PM

This issue has been resolved.

MONITORING 17 days ago - at 04/15/2024 05:09PM

Engineers found an issue regarding containers and after rebooting the parent server both cloud hosts are online. Websites should be loading at his time.

We will continue to monitor the servers.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

IDENTIFIED 17 days ago - at 04/15/2024 04:29PM

Our Engineers are currently investigating a service interruption on cloudhost-433879.us-west-1.nxcli.net and cloudhost-433778.us-west-1.nxcli.net. Sites on those cloudhosts may be appearing down at this time.

Our team has engaged Data Center Operations to investigate the parent server. We will provide updates as we have them.

We appreciate your patience as our Engineering teams work on this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

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