Outage in NWEA

Salesforce Outage Impacting Support

Resolved Major
September 25, 2023 - Started 7 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing a service interruption with our Salesforce system, which is impacting our ability to take support calls and host content and chat interactions via NWEA Connection. Student testing is unaffected and should proceed as normal. Engineers are actively engaged with Salesforce to restore service. We will post an update by 11AM Pacific (2PM Eastern).
Components affected
NWEA Professional Learning Portal NWEA MAP Growth Student Testing NWEA Partner Support Portal NWEA Student Testing
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/25/2023 05:57PM

The service interruption with our Salesforce system has been resolved and all support systems are back online.

INVESTIGATING 7 months ago - at 09/25/2023 05:06PM

We are experiencing a service interruption with our Salesforce system, which is impacting our ability to take support calls and host content and chat interactions via NWEA Connection.

Student testing is unaffected and should proceed as normal.

Engineers are actively engaged with Salesforce to restore service. We will post an update by 11AM Pacific (2PM Eastern).

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