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NWEA Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
1
Incidents in the last 30 days
Reports in the last 12 hours
20
days since last incident

Minor Incident MAP Growth – Text-to-Speech issues on 2-5 and 6+ tests

We have received reports that students taking MAP Growth 2-5 and 6+ tests on iPads using IOS 15.4.1 are experiencing issues using the Text-to-Speech (TTS) feature. The TTS will occasionally stop reading the last few words of a sentence and then jump forward and begin reading the next sentence. After an investigation by NWEA engineers, it was discovered that students using IOS 15.4.1 on iPads were experiencing the issue with TTS while students using IOS15.2 on iPads were not. This issue is ongoing, and students taking the 2-5 or 6+ test will continue to experience issues when using TTS on iPads that have IOS 15.4.1 installed. It is important to note that students who experience this issue are still able to complete tests, which means that test data is not lost and can be viewed in MAP Growth reports. If you have students who experience an issue while using Text-to-speech (TTS) and are concerned they were not receiving the full accommodation, our recommendation is that you re-tes...

19 days ago

Resolved Maintenance MAP Reading Fluency third-party Spanish instructional resource links unavailable

NWEA has identified that a small number of the Instructional Recommendation resources within the MAP Reading Fluency foundational skills Spanish reports are not linking to resources as intended. The broken links are a result of the third-party resource site migrating content. NWEA is actively working to update the impacted links. Note that all systems remain operational, and testing should proceed as planned. We will post an update when the links are updated and working again.

about 1 month ago

Resolved Minor MAP Reading Fluency third-party instructional resource links unavailable

NWEA has identified that some of the Instructional Recommendation resources within the MAP Reading Fluency foundational skills Spanish reports are not linking to resources as intended. The broken links are a result of the third-party resource site migrating content and updating URLs. NWEA is actively working to update the impacted links. Note that all systems remain operational, and testing should proceed as planned. We will post an update when the links are updated and working again.

about 2 months ago

Resolved Minor MAP Growth K-2 Test Interruptions

We have received reports that some students taking the MAP Growth K-2 test have experienced unexpected interruptions. This issue is only impacting students assigned the "MAP Growth K-2" tests. K-2 students who completed their test(s) will not need to re-test. NWEA Engineers are investigating the situation. We recommend postponing any MAP Growth K-2 testing until Monday, March 28th. We will provide further information by 3:00PM EST / 12:00PM PST tomorrow (Thursday 3/24/22).

2 months ago

Resolved Minor Phone System Issues for Customer Support

We are experiencing intermittent technical issues with our phone system that may lead to dropped calls or spotty reception. Our phone service provider has confirmed the issue and is working to address it. We recommend using chat as an alternative if you experience these interruptions.

2 months ago

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Frequently Asked Questions

Is NWEA down today?
NWEA seems to be up and running. We've updated the status 8 minutes ago.
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