Check if SchoolMessenger is down, official outages, user-reported issues, and outages map.
SchoolMessenger is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 50 incidents since started monitoring SchoolMessenger status in December 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official SchoolMessenger outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
May 30, 2024
08:24 AM EDT
|
Not Confirmed by SchoolMessenger
Possible Outage Indicated by User Reports
|
35 minutes |
|
Dec 01, 2022
11:31 AM EST
|
Minor
Hello,
We are experiencing an issue with our internal network, Products – Communicate, GroupCast...
|
Ongoing |
|
Nov 22, 2022
04:49 PM EST
|
Minor
There is a current intermittent impact for clients attempting to access SchoolMessenger Communica...
|
Ongoing |
|
Nov 19, 2022
02:14 PM EST
|
Minor
Intrado is currently experiencing an issue where some US and Canada SAML users are unable to log ...
|
Ongoing |
|
Nov 15, 2022
10:14 PM EST
|
Minor
We are currently working on restoring full functionality.
|
Ongoing |
|
Sep 09, 2022
03:03 PM EDT
|
Minor
Intrado is currently investigating an issue causing some CivicLive sites to load slowly or interm...
|
Ongoing |
|
Sep 09, 2022
01:06 PM EDT
|
Minor
Intrado is currently investigating an issue causing some CivicLive sites to load slowly or interm...
|
Ongoing |
|
Jun 06, 2022
09:35 AM EDT
|
Minor
Teams are gathering to investigate intermittent latency.
|
Ongoing |
|
May 25, 2022
08:50 AM EDT
|
Minor
Intrado is currently investigating reports that Communicate is unavailable for Canadian Clients.
|
Ongoing |
|
Apr 28, 2022
03:37 PM EDT
|
Minor
SchoolMessenger Presence sites hosted on the Prod 14 production server are experiencing degraded ...
|
Ongoing |
See what users are saying about SchoolMessenger issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
Says my email is not correct and would not let me report absence.
Md - I’m reaching out because I’ve had trouble logging into the School Messenger app since 23rd September 25. Each time I try, it gives me the message: “Sorry, we don’t understand that request. Please try again.” Unfortunately, it won’t let me log in at all..
gino - App says the phone numnber is not associated with the student , but it was working before ?.
Glynis - I cannot submit an absence..
Jennifer - It’s saying my phone number isn’t linked to a school all a sudden, had to call school arrival and it worked so my phone number isn’t the issue .
Kamellah - It's not loading and when I try and report an absent for one day it says it cant for more than 5 days .
Ariel - Says the app is not available to download in my country .
Terry - Says it's not available, try again later.
Anne - Cannot see attendance area to report and absence.
Kay - I can’t get through to report an absence .
Ruby - Loading app, submitting in absence.
E - Error message when trying to input absence.
Eliseo - It’s not letting me log my daughter’s abscence. It either just keeps on loading or saying error..
Dani - Can’t report absence. Taking forever to,load .
Peter - I cannot report child absent .
Ayan - Can’t view attendance and report absences .
Jessica - Attendance isn’t an option, can’t report an absence.
| Component | Status | Details |
|---|---|---|
| CivicLive status | OK | View details |
| Communicate status | OK | View details |
| GroupCast status | OK | View details |
| Intrado Safety Shield status | OK | View details |
| Presence status | OK | View details |
| Resource Central status | OK | View details |
| SafeMail status | OK | View details |
Users are monitoring tens of services with IsDown. Here are some that are monitored together with SchoolMessenger. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.
SchoolMessenger is a communication platform for educational institutions, offering services like email, SMS, phone calls, social media integration, secure document delivery, attendance management, and customizable forms and surveys.
Monitoring SchoolMessenger since December 2022
Tracking 20 SchoolMessenger services and regions
0 incidents in 2025
IsDown is a status page aggregator that monitors if SchoolMessenger and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when SchoolMessenger, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of SchoolMessenger (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of SchoolMessenger's 20 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from SchoolMessenger and other services.
IsDown checks SchoolMessenger official status page for major/minor outages or downtimes. A major outage is when SchoolMessenger experiences a critical issue that severely affects one or more services/regions. A minor incident is when SchoolMessenger experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a SchoolMessenger outage, we send you an alert and update your dashboard and status page.
SchoolMessenger and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in SchoolMessenger status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
SchoolMessenger publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors SchoolMessenger and all their 20 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor SchoolMessenger but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from SchoolMessenger and other services.
Start Monitoring for Free
IsDown integrates with 20+ tools. Connect the status of SchoolMessenger and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is SchoolMessenger down?'
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While Downdetector relies on user-submitted reports to detect SchoolMessenger outages, IsDown monitors SchoolMessenger's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official SchoolMessenger status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including SchoolMessenger in a single dashboard. | ||
| Instant SchoolMessenger outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of SchoolMessenger official status and user-reported issues. | ||
| Maintenance feed for SchoolMessenger | ||
| Granular alerts filtering by SchoolMessenger components and regions. |
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SchoolMessenger isn't down. You can check SchoolMessenger status and incident details on the top of the page. IsDown continuously monitors SchoolMessenger official status page every few minutes. In the last 24 hours, there were 0 outages reported.
SchoolMessenger is currently operational. You can check SchoolMessenger status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of SchoolMessenger being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the SchoolMessenger official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
SchoolMessenger last outage was on March 25, 2021 with the title "INC0812208 - SchoolMessenger Communicate (Canada) - Intermittent Issues Accessing SecureFile Documents, Email Attachments & Message Link Files"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor SchoolMessenger and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if SchoolMessenger is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about SchoolMessenger's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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