Outage in NWEA

NWEA Rostering Service Interruption

Major
July 18, 2025 - Started 4 days ago
Official incident page

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Outage Details

We have identified an issue impacting the HMH Rostering Service and Administrators are unable to roster. If you are only using the legacy NWEA rostering service, MARC file or manual rostering is available. We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.
Latest Updates ( sorted recent to last )
IDENTIFIED about 9 hours ago - at 07/22/2025 06:37PM

Our teams have made more progress in restoring rostering service, however some organizations remain unable to roster. Addressing this issue is our top priority and we thank you for your patience.

If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

IDENTIFIED 1 day ago - at 07/21/2025 02:11PM

We continue working to restore rostering service for all customers. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.

IDENTIFIED 2 days ago - at 07/20/2025 09:44PM

Our teams have restored rostering service for the bulk of our users. However, some still remain unable to roster. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.

The next update is planned for Monday morning and we thank you for your patience as we work to restore service.

IDENTIFIED 2 days ago - at 07/20/2025 05:25PM

Our teams are making progress restoring rostering service for all organizations.

IDENTIFIED 3 days ago - at 07/19/2025 04:16PM

Work continues to restore rostering services. If your organization is impacted by this issue a message will display for Administrators when attempting to roster.

If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.

IDENTIFIED 4 days ago - at 07/19/2025 12:13AM

We have restored rostering for some organizations and our teams will continue working to restore all remaining organizations.

IDENTIFIED 4 days ago - at 07/18/2025 07:42PM

We have identified an issue impacting the HMH Rostering Service and Administrators are unable to roster. If you are only using the legacy NWEA rostering service, MARC file or manual rostering is available.

We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.

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