Outage in Ocean Insights

Driveview App Loading Issue

Resolved Minor
March 14, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Dear Valued Customer, We are experiencing a potential disruption with our Driveview App for non-English users. Users may face issue opening the app. Our engineering team has identified and fixed this issue for Android while iOS users might still continue to face the issue. We will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Regards, Krunal Engineer, Customer Support
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/15/2024 05:57PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/14/2024 03:34PM

Dear Valued Customer,

This issue has been resolved for both Android and iOS and we are monitoring the same. Kindly update your APP to the latest version for it to load as expected.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Krunal
Engineer, Customer Support

IDENTIFIED about 2 months ago - at 03/14/2024 12:51PM

Dear Valued Customer,

We are experiencing a potential disruption with our Driveview App for non-English users. Users may face issue opening the app. Our engineering team has identified and fixed this issue for Android while iOS users might still continue to face the issue. We will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Regards,
Krunal
Engineer, Customer Support

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